Cancellation Policy

Booking Cancellation

We understand that plans change. Here's our cancellation policy for fitness class bookings:

Cancellation Windows

• Free Cancellation: Cancel up to 24 hours before class start time with no penalty
• Late Cancellation: Cancellations within 24 hours of class start time will result in 1 credit deduction
• No-Show: Failing to attend or cancel a booking will result in 1 credit deduction
• Facility Exceptions: Some facilities may have different cancellation windows—check at booking time

How to Cancel

To cancel a booking, open the Stilo app, navigate to your upcoming bookings, select the class, and tap the cancel button. Confirmation will be displayed in the app.

Membership Cancellation

• Cancel your membership at any time with no notice required
• Your access will end at the end of your current billing period
• No refunds are issued for partial months
• Your account and booking history will be retained for 30 days
• To cancel, go to Account Settings > Membership > Cancel Membership

Refunds

• Credits cannot be refunded in cash
• Payment refunds for membership charges must be requested within 30 days
• Refunds are processed back to the original payment method
• To request a refund, contact support@stilolabs.com with your order details

Facility Closures

If a fitness facility closes or cancels a class, all affected bookings will be automatically cancelled and 1 credit will be restored to your account.

Special Circumstances

If you believe your late cancellation or no-show is due to exceptional circumstances (injury, family emergency, etc.), contact us at support@stilolabs.com within 7 days with details. We may restore credits on a case-by-case basis.

Questions?

For any questions about our cancellation policy, please reach out to: