Terms of Service

1. Acceptance of Terms

By accessing and using the Stilo mobile application and website, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use our services.

2. User Accounts

To use our services, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your password and account. You agree to accept responsibility for all activities that occur under your account.

3. Class Bookings and Cancellations

• Book classes in advance through the Stilo app
• Cancellations must be made within the cancellation window specified by your fitness facility
• Late cancellations or no-shows may result in credits being deducted
• Cancellation policies vary by facility and are displayed at booking time
• Refunds are issued as credits to your account, not monetary refunds

4. Membership and Credits

• Memberships are subscription-based and renew monthly
• Credits are valid for the membership period and expire at month-end
• Unused credits do not roll over to the next billing period
• You may cancel your membership at any time with no further charges
• Additional credits may be purchased at the displayed rate

5. Payment Terms

• All prices are in GBP unless otherwise stated
• Payment is processed securely through Stripe
• By providing payment information, you authorize recurring charges for your membership
• Payment failures may result in suspension of booking privileges
• Refund requests must be submitted within 30 days of the charge

6. Liability and Assumption of Risk

By using our services to book fitness classes, you acknowledge that fitness activities involve inherent risks. You assume full responsibility for:

• Your physical health and fitness level
• Consulting with healthcare providers before starting new activities
• Following instructor directions and facility safety guidelines
• Using equipment properly and at your own risk

Stilo Labs and fitness facilities are not liable for injuries, accidents, or damages resulting from your participation in fitness classes.

7. Age and Eligibility

You must be at least 18 years old to create an account and use our services. By using Stilo, you represent and warrant that you meet this requirement.

8. Code of Conduct

Users agree not to:

• Harass, abuse, or discriminate against other users or staff
• Disrupt classes or facility operations
• Attempt to hack or gain unauthorized access to accounts
• Resell or transfer bookings or credits to other users
• Use the app for any illegal or unauthorized purpose

Violations may result in account suspension or termination without refund.

9. Intellectual Property

All content, features, and functionality of the Stilo app and website are owned by Stilo Labs, its licensors, or other providers and are protected by international copyright, trademark, and other intellectual property laws.

10. Limitation of Liability

To the fullest extent permitted by law, Stilo Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

11. Account Deletion

You may delete your account at any time through the app settings. Upon deletion, your personal data will be removed in accordance with our Privacy Policy, though transaction records may be retained for legal and accounting purposes.

12. Changes to Terms

We may update these Terms of Service at any time. Continued use of the service following changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Us

For questions about these Terms of Service, please contact us at: